The numbers, not the pitch.

Everything below is something we actually track internally, not a figure picked because it sounded good on a homepage.

Average visit length	45 minvs. ~15 min national average
Same-day / next-day availability	92%of requested visits
Patients per physician	600vs. 2,000–3,000 typical panel
Average text-reply time	47 minincluding nights & weekends
Monthly membership, adult	$65no copay, no claims
Monthly membership, child	$35per child, on a family membership
Practicing since	2019Staunton, Virginia

A word on the panel-size number, since it's the one people ask about most: 600 isn't a cap we hit and then quietly loosened. We've turned away membership applications to hold it, which is a strange sentence for a business to write down, but it's the actual policy.

yes, really

Want the reasoning behind these choices, not just the figures? Read our assessment, or see the full plan these numbers support.